Shuei Wu SWMALL Enterprise Group

NEWS

【Q&A】Shuei Wu - Hotel
2020-04-09
  • Definition of hotel holiday/rest day
    2020 definition of holiday/rest day for Shuei Wu hotel chains


  • Is there any preferential price available for accommodation? (According to the pricing )
    • Room pricePreferential price
    • Sunday to Thursday40% off pricing
    • Friday discount30% off pricing
    • Saturday discount20% off pricing
    • HolidaysList price on the official website
  • What is the charge for adding extra persons?
    The capacity of each guestroom is two persons, and the fees for adding extra beds at each hotel is as follows:
    • Shuei Wu VillaExtra beds are not available
    • Mulan Motel TaipeiNTD 800/person
    • Mulan Motel TaichungNTD 500/person
    • Li Hsin MotelNTD 500/person
    • Li Ti MotelNTD 500/person
    The abovementioned price for adding extra beds includes breakfast and toiletries in the room, and the maximum number of extra persons per room is two.
    Children under 6 years of age are free of charge, but no breakfast and room toiletries will be offered, and the maximum number of extra children per room is two.
  • When can I make my hotel reservation before the scheduled date of arrival?
    • Shuei Wu Villa30 days in advance
    • Mulan Motel Taipei90 days in advance
    • Mulan Motel Taichung30 days in advance
    • Li Hsin MotelWithin 14 days
    •  Li Ti Motel30 days in advance
    Reservations can be made on the day of check-in subject to room availability.
    Reservation Instructions:
    1.Telephone appointment:
     Please inform the service staff of the date, time and number of people you want to check in. The reservation team will leave your reservation related information. The check-in date is based on your check-in time
       Retain for 20 minutes, overtime check-in will be regarded as automatic cancellation.  
    2.Online booking:
       .After you complete the online payment on the website, the payment account provided by you will be deducted immediately, and you will receive an email to inform you that the reservation was successful.
       .If you need to change the check-in time, please call to inquire, the service staff will confirm with you "check-in room type", "check-in date" and "check-in time", Note your adjusted check-in time.If you need to change the check-in time, please call to inquire, the service staff will confirm with you "check-in room type", "check-in date" and "check-in time"
    , Note your adjusted check-in time.   
    3.Remind you: each room type has a quantity limit, it is recommended that you plan to book in advance as soon as possible to ensure a smooth holiday.
       Each library reserves the right to make final explanations. If you have any questions, please contact the service hotline of each library:
       Mulan Motel Taipei:02-85023397 
       Mulan Motel Taichung:04-22527878
       Shuei Wu Villa:04-22512888
       Li Hsin Motel:04-22983377
       Li Ti Motel:04-22356955 
    The definition of reservation deposit: 30% of the room payment will be collected as the reservation deposit.
    ..No booking deposit will be refunded if you cancel the reservation on the check in date.
    .Refund 20% booking deposit if you cancel the reservation 24 hours before the check in date.
    .Refund 30% booking deposit if you cancel the reservation 2 to 3 days before the check in date.
    .Refund 40% booking deposit if you cancel the reservation 4 to 6 days before the check in date.
    .Refund 50% booking deposit if you cancel the reservation 7 to 9 days before the check in date.
    .Refund 70% booking deposit if you cancel the reservation 10 to 13 days before the check in date.
    .Refund 100% booking deposit if you cancel the reservation 14 days before the check in date.
    Should there be any changes in the amount/percentage of refund regulated by the decree, please refer to the latest regulations of standard form contract issued by Tourism Bureau, MOTC.
  • Accommodation Check-in time?
    Sunday to Thursday (Holiday excluded): After 18:00
    Holiday Check-in time:
    • Shuei Wu VillaAfter 21:00
    • Mulan Motel TaipeiAfter 18:00
    • Mulan Motel TaichungAfter 18:00
    • Li Hsin MotelAfter 20:00
    • Li Ti MotelAfter 18:00
    Check-out by: 12:00
    Breakfast for 2 guests is included in the room rate for standard accommodations.
  • How do I make a hotel reservation with a pre-purchased accommodation coupon?
    Notices for bookings made using a pre-purchased accommodation coupon:
    1. Please thoroughly read the content on the coupon including applicable dates, check-in time and prescribed room types.
    2. Call reservation line shown on the coupon to book the designated room.
    3. It is required that the booking be cancelled three days prior to the date of check-in. Contact the hotel for modification at any time.
  • Can I bring pets into the hotel?
    accommodation quality and space, bringing pets into our hotel/guest rooms is strictly prohibited. Sorry for the inconvenience caused. Your patience is very much appreciated.
  • Rest time?
    Only for two adults rest.
    Definition of Normal Rest Day: Monday to Friday (Holiday excluded)
    •   Weekday 3 H2 H
    • Shuei Wu Villaall room typesAfter 22:00
    • Mulan Motel TaipeiShuei Wu Rroom typeother 2.5H
    • Mulan Motel Taichungall room typesAfter 23:00
    • Li Hsin Motelall room typesAfter 22:00
    • Li Ti Motelall room typesAfter 23:00
     
  • Are Moonshy Boutique Motel, Lanshy Motel and Tainan Sunshine Motel chain subsidiaries of Shuei Wu business group?
    Taichung Moonshy Boutique Motel, Kenting Lanshy Motel and Tainan Sunshine Motel are not chain subsidiaries of Shuei Wu business group.